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Help Desk

Tool enables effective handling product support or service requests and improving customer relationships.

DocLogix Help Desk Tool helps to classify and manage services and clients relationships as they are getting more and more complicated with an increasing amount of services delivered and clients served. This enables retrieving valuable statistics, such as popularity of particular service, duration, most profitable clients and others. As a result services can be improved increasing customer satisfaction and boosting customer loyalty.

DocLogix Help Desk Tool offers the following advanced functionality:

• Case Message Center
• Case Tracking by Product or Service
• Priority Tracking
• Case Escalation Business Rules
• Auto-escalation
• Flexible Queue Management
• E-mail case capture and creation
• Case Assignment Notification
• Sync with Outlook
• Word and Excel Integration
• Document Management
• Multi-channel Communication Tracking
• Customer Reference Tracking
• Answers Knowledge Base
• Support Analytics
• Contract Management within Customer Record
• Service Analytics

Application areas:

• Support incidents registration, classification and routing
• Support performance analysis
• Knowledge base creation, using registered support requests

Potential users:

• Support managers
• Help desk personnel

Click here to read more about DocLogix Help Desk Tool